before they say a word.
CX_PredictIQ reads the micro-signals your team can't. Sentiment drift, engagement decay, support velocity — unified into a single predictive score that tells you exactly who needs your attention, and when.
Three stages. One unified intelligence engine. The system that finally closes the gap between what your data knows and what your team sees.
────────────────────────────────────── ▸ SIGNAL INGESTION ACTIVE Sources: 6 connected · 312 events/min Last sync: 3.2s ago ▸ DRIFT MODEL v4.2 — EVALUATING Accounts analysed: 8,410 Confidence threshold: ≥ 0.82 ────────────────────────────────────── ▸ ALERTS — PRIORITISED ⚠ HIGH Harmon & Co. #4471 CSAT ↓18pts · 3 tickets reopened Predicted churn in: 11 days ◆ WATCH Lumina Corp #8823 Logins ↓40% over 21 days Drift velocity: accelerating ✓ HEALTHY Nexus Ind. #1190 NPS +32 · Renewal likelihood: 94% ────────────────────────────────────── ▸ RECOMMENDED ACTION — #4471 Route to: Senior CSM (Elena Marsh) Playbook: Executive Re-engagement Optimal contact window: Today 14:00 ────────────────────────────────────── $
Point-in-time surveys measure where you've been. CX_PredictIQ watches the rate of change — identifying the early gradient that static measurement systematically misses.
Customers don't move in lines. They move in loops. CX_PredictIQ maps every stage of that loop, reads the signals, and tells you exactly when and how to intervene — so every interaction deepens the relationship.
Six integrated capability layers that power CX_PredictIQ's intelligence — from raw data unification to real-time proactive intervention, all running silently behind your team's every decision.
CX_PredictIQ doesn't just predict churn — it tracks the full portfolio of CX health indicators, giving leadership a single, unified view of customer value creation.
Live metrics (●) are pulled from the CX_PredictIQ intelligence engine in real time · Static values represent trailing 90-day portfolio averages
Technology alone doesn't build great customer experiences. It's the culture behind it. CX_PredictIQ is built on six operating principles — and we help your teams internalise them through every alert, playbook, and review.
Join 200+ CX teams using CX_PredictIQ to protect their most valuable accounts. 14-day trial. No credit card. Setup in 20 minutes.
14-day free trial · No credit card · Cancel anytime